Refund policy

JEEMYA RETURN & REFUND POLICY

Effective Date: July 12, 2026

Domain:  www.jeemya.com 

Contact:  hello@jeemya.com 

Governing Law: State of Wyoming, United States

 

Our Approach to Returns

Jeemya was built on a single operating belief: the consumer deserves the truth. That applies to what goes into our products and equally to how we stand behind them. This policy is written plainly, without fine print designed to obscure your rights or our obligations. Read it once, and you will know exactly where you stand.

 

1. The Jeemya Satisfaction Promise

Jeemya stands behind every product in its catalog unconditionally.

 

If you are not satisfied with your Jeemya purchase for any reason, you may return the product — including an empty container — within 30 days of delivery for store credit or an exchange.

 

This applies to all active SKUs across all Jeemya product categories, including opened and partially or fully used products.

 

Important disclosure: Resolution under the Jeemya Satisfaction Promise is issued exclusively as store credit or product exchange. Cash refunds to the original payment method are not available. This applies without exception. By placing an order with Jeemya, you acknowledge and accept this refund structure.

 

This promise reflects our confidence in our formulations and our respect for your experience as a customer.

 

2. Return Eligibility Summary

Scenario	Eligible	Resolution
Unopened / sealed product within 30 days	Yes	Store credit or exchange
Opened / used product within 30 days	Yes, with Jeemya’s Satisfaction Promise	Store credit or exchange
Empty container within 30 days	Yes, with Jeemya’s Satisfaction Promise	Store credit or exchange
Bulk order (3+ units of same SKU)	Final Sale — see Section 5	Not eligible
Product damaged in transit	Yes, with required documentation	Replacement or store credit
Original shipping charges	❌ Never refundable	—
Return shipping cost	❌ Customer responsibility	—
Orders after 30 days from delivery	❌ Not eligible	—

 

3. How to Initiate a Return (RMA Process)

All return requests must be submitted via email before any product is returned. Jeemya does not accept unsolicited returns.

 

Step 1 — Contact Us

Email  hello@jeemya.com  with the subject line:  Return Request — Order #[Your Order Number] 

 

Step 2 — Include the Following [Your email must contain all of the following]:

• Your order number

• The product name(s) you are returning

• Your reason for return (brief description is sufficient)

• Photographic evidence of the product(s) in their current condition

• A photograph of the original delivery packaging as received

Why do we ask for this? At Jeemya, we use this information responsibly to monitor product quality, investigate formulation or fulfillment concerns, and continuously improve. It is not a barrier; it is part of how we take our responsibility to you seriously.

 

Step 3 — Await Return Authorization

Our team will review your request and respond within 2–3 business days with a Return Merchandise Authorization (RMA) number and return instructions. Returns sent without an RMA number will not be processed.

 

Step 4 — Ship Your Return

Return shipping costs are the responsibility of the customer for both domestic and international returns. We recommend using a trackable shipping method, as Jeemya cannot be held responsible for return packages lost in transit.

 

Step 5 — Resolution

Once your return is received and inspected, your store credit or exchange will be processed within 5–7 business days.

4. Damaged or Defective Products

If your order arrives damaged, defective, or with a product quality concern, Jeemya will resolve the issue at no cost to you.

 

Reporting Requirements:

Damage or defect claims must be submitted within 48 hours of confirmed delivery. Claims submitted outside this window may not be eligible for resolution.

 

Your email to  hello@jeemya.com  must include:

• Your order number

• A clear description of the damage or defect

• Photographs of the damaged product

• A photograph of the original delivery packaging as received

Resolution options for damaged or defective products:

• Replacement of the affected item(s), or

• Store credit for the value of the affected item(s)

The resolution method will be offered at Jeemya's discretion based on product availability, and at the customer's election between the two available options.

 

Product Quality Concerns: If you have a concern related to a product's quality, composition, or its effect on your wellbeing, please contact  hello@jeemya.com  and identify it clearly as a product quality concern. Jeemya treats these reports as priority correspondence and will initiate a formal review. Our verified lab testing standards are applied across our catalog and your feedback is an active part of how we maintain them.

 

5. Final Sale — Bulk Order Policy

Any single order containing 3 or more units of the same SKU is classified as a Bulk Order and is designated Final Sale.

 

Bulk Orders are not eligible for return, exchange, or store credit under any circumstances, including the Jeemya Satisfaction Promise.

 

This policy exists to protect the integrity of our return system and to prevent the return of unsold inventory by unauthorized resellers. Jeemya products are formulated for personal wellness use and are sold exclusively for direct consumer use.

 

This exclusion will be clearly indicated at checkout for qualifying orders.

 

6. Non-Refundable Shipping Charges

Original shipping charges, domestic and international, are non-refundable under all circumstances.

 

This applies to:

• Standard returns under the Satisfaction Promise

• Exchanges

• Orders refused at customs

• Orders returned due to incorrect address provided at checkout

• Any other return scenario

Return shipping costs are additionally the sole responsibility of the customer.

 

7. Lost or Stolen Packages

Please refer to Section 6 of the Jeemya Shipping Policy for our complete lost and stolen package protocol.

 

Packages marked "Delivered" by USPS or FedEx are considered fulfilled.

 

8. Order Cancellation & Modification

Orders may be cancelled or modified only while the order status reads "New" a window of approximately two hours following placement.

 

Once an order status changes to "Accepted," it has entered the fulfillment queue and cannot be cancelled, modified, or redirected. Orders in this status must be processed through the standard return procedure upon delivery if a return is desired.

 

To request a cancellation during the "New" window: email  hello@jeemya.com  immediately with your order number and subject line:  Cancellation Request — Order #[Your Order Number] 

 

9. Subscription Orders (Applicable Upon Launch)

Jeemya subscription orders are governed by the following terms:

• Subscriptions must be cancelled or modified at least 48 hours before the next scheduled billing date. Cancellation requests received within 48 hours of the next billing cycle cannot be guaranteed to stop the upcoming charge.

• Once a subscription order enters the fulfillment queue, it cannot be stopped and must be received and processed as a standard return in accordance with this policy.

• Subscription management is handled through your Jeemya account portal or by contacting  hello@jeemya.com  with sufficient advance notice.

 

10. Store Credit — Terms & Validity

• Store credit is issued in USD to your Jeemya account

• Store credit does not expire

• Store credit is non-transferable and has no cash redemption value

• Store credit may be applied to any future Jeemya order at  www.jeemya.com 

 

11. Governing Law & Dispute Resolution

This Return & Refund Policy, and any dispute arising from a transaction with Jeemya, shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

Any disputes not resolved through direct communication with Jeemya's customer support team shall be subject to the exclusive jurisdiction of the courts of Sheridan County, Wyoming.

 

12. Policy Updates

Jeemya reserves the right to update this policy at any time. The effective date at the top of this document reflects the most current version. Continued use of  www.jeemya.com  following any policy update constitutes acceptance of the revised terms.

 

13. Contact

For all return, refund, or order inquiries:

Email:  hello@jeemya.com 

Website:  www.jeemya.com 

Response time: 2–3 business days

Please include your order number in all correspondence.